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FREQUENTLY ASKED QUESTIONS
GENERAL ENQUIRIES:
Q. How do I find a particular product?
A. You can find the product you are looking for, through our product search facility.
Go to Product Search
Q. How do I contact Moving Messages?
A. There are several ways to contact us, as explained in our Contact Us page.
Go to Contact Us page
Q. What happens if I am not satisfied with your service?
A. In the unlikely event that you are not completely satisfied with our level of service, please call our customer services department on 0845 0600 600 and tell us why.
Q. Can I be sent a copy of the latest Moving Messages brochure?
A. Yes, by going through to our Free Brochure page. Please click on our
Q. Can I get a sample of a personalised item before ordering?
A. Yes, by going through to our Free Personalised Sample page.
Go to Free Personalised Sample
Q. My questions are not in this list?
A. Simply email us your question and we will respond to it as soon as possible.
Go to Online Enquiry Page
ORDERING:
Q. Can I order online?
A. Yes, you can order securely online through our website.
Q. Can I order offline?
A. Yes, you can order offline. For more information see our Placing an Order page.
Go to Placing an Order page
Q. Can I order over the telephone?
A. Yes, simply phone us on 0845 0600 600 and ask for the sales team. Our friendly staff are ready to take your call between 9am to 5.30pm GMT on normal working days (i.e. Monday to Fridays with the exception of bank holidays).
Q. How quickly will I receive my items after I order them?
A. Your estimated lead time will for your ordered items will be 4 weeks.
Q. What are your Terms & Conditions?
A. Please see our Terms and Conditions page.
Go to Terms & Conditions page
Q. What is your Privacy and Security Policy?
A. Please see our Privacy and Security Policy page.
Go to Privacy & Security Policy page
IMPRINT & ARTWORK:
Q. Is there a cost for personalisation onto my chosen items?
A. Personalisation of your imprint is free of charge. To include your company logo there is an additional cost of £30.
Q. How can I send you artwork for my logo?
A. The easiest way of sending us your artwork/logo is by email to our design team.
Go to Logo Format & Forwarding page
Q. Will I receive a proof prior to the printing of my ordered items?
A. Yes, we will send you a faxed or emailed layout proof for you to approve prior to print.
Q. Can I make any amendments to the details on the proof?
A. Yes, you can. It is vitally important that your imprint/logo are correct prior to printing.
PAYMENT:
Q. Can I pay after the delivery of my goods?
A. A full pre-payment is requested from all new customers and will help to establish a Free 30 day credit limit for future orders.
Q. Do I have to pay by credit card?
A. No, you can also pay by cheque. A full pre-payment is requested from all new customers and will help to establish a free 30 day credit limit for all future orders. We accept the following methods of payment:
Credit/Debit Card - We accept Mastercard, Visa, Delta, Electron, Switch and Solo cards online through our secure server in partnership with HSBC E-Payment System. Alternatively you can provide the details offline on our order form or quote them to us via the telephone.
Cheque -
All cheques must be made payable to Moving Messages Limited and sent along with your order by post if you are a new customer.
Go to Payments Method section
Q. Do your prices include VAT?
A. No, all unit prices shown for our products do not include VAT.
DELIVERY:
Q. Is there a delivery cost for my ordered items?
A. No, your ordered items will be delivered to you free of charge.
Q. How will our ordered items be delivered?
A. All ordered items will be delivered through our special courier service. So you can rest assured your items will be there on time and in perfect condition for your event. All orders are delivered in approximately 4 weeks from your layout proof approval or in the case of repeat orders from the date your order is received. Delivery of each order is Free of charge to one UK mainland address.
ORDERING METHODS
Placing an order for personalised business gifts is simple. You can use any one of the following methods to place your order:
POST: Ad Angels, Mountbatten House, Fairacres, Windsor SL4 4LE.
Simply complete our offline order form and send it to us by post. Please allow 3 working days for your order to be processed.
Click here to print our offline order form
TEL: 0845 0 600 600
Our highly skilled sales team are ready to take your call between 9am - 5.30pm GMT on normal working days (i.e. Monday to Fridays with the exception of bank holidays).
FAX: 0845 0 600 700
Simply complete our offline order form and send it to us by fax. Our fax lines are open 24 hours a day and your order will be processed within 24 hours.
Click here to print our offline order form
ONLINE: www. adangels.co.uk
The easiest and quickest way of placing your order is securely online. Your order will be processed immediately with an acknowledgement being sent to you via email.
Click here for further details
STANDARD IMPRINTS / CUSTOM LOGOS & LAYOUT PROOFS
Inclusive in the cost of all products in the catalogue is a free standard imprint. The number of lines and characters allowed for different products may vary in order to allow for the sufficient allocation of print area, which ensures the clarity of your message. Your imprint details may include for example your company name, address, telephone or fax number. The standard imprint is printed in the colour that is specified in the product description or the one that is selected where there is a choice provided. On products where there is an option for more than a one colour print, you can select an additional print colour at a cost of £40 per colour.
For an additional charge of £30, we can print your company logo onto the product(s) chosen. To do this we require camera ready artwork (not a photocopy) to be supplied by you. In the event that camera ready artwork is not available, our artwork department on most occasions are able to work from a black and white laser copy, company letterhead or business card. However this is dependent on the complexity and type of artwork required.
To ensure the clarity and accuracy of the imprint or logo for each order, a free layout proof of the details to be printed are sent to you for your approval. At this stage either you can approve the proof, authorise us to proceed after any alterations or request a revised proof.
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